Comfort Call
Home Care Services
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0161 308 5333
Poppy House, 97 Turner Ln, Ashton-under-Lyne OL6 8SS, UK
Opening Hours:
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Area Served:
Within 4 miles (6.4km) of Poppy House, 97 Turner Ln, Ashton-under-Lyne OL6 8SS, UK
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Google Rating: 2.1 out of 5 stars (11 total ratings)
2 Star
Very slow to respond to calls, emails etc.. Home care logs unavailable despite requesting. Invoicing remains a mystery. The carers seem to do a good job, and get on well with my Mum. It is a mystery as to how things are going generally, as without logs and feedback it's impossible to know.
Tuesday 3rd October 2023
4 Star
I am my mum's primary carer following a diagnosis of dementia. Comfort call carers were allocated to my mother after a recent hospital admission. I have found the moajority of the staff to be polite, respectful and pleasant. The evening call was sometimes ' too early ' but after a chat this was rectified to a later time on the round and all is now well. Thankfully my mum is improving greatly and I have been able to scale the calls down.
Friday 11th September 2020
1 Star
Comfort call oldham is a joke! The staff in the office don’t care a single bit about their carer, Whether they are getting paid right or not! Or whether your even alive! As long as the work is done their not bothered. The carers don’t get travel money, which 95% of domiciliary care company’s provide. And they are on a basic pay. The carers need applauding, I couldn’t cope 1 month!!!! Some carers have been there a while and not one of them said anything good about the management. Even the service users hate the management because they don’t know what their doing. Would not recommend this company at all!
Monday 4th November 2019
1 Star
Comfort Call in Denton has got to be by far the worst care provider in the entire sector. They offer immediate start with little or no training, Falsify the daily record book have very little if any care and empathy for the vulnerable elderly residents in there "Care". Damage to property which includes £2,000.00 to a 65 Year old Frail Dementia sufferer by sheer neglect and willful damage it is a disgusting way to treat the elderly. Tameside Council should Revoke there licence to prevent any more Neglect and Harm to other Vulnerable residents.
Tuesday 9th August 2016
1 Star
I worked at comfort call for about two months. It was the worst job i have ever had. The staff were awful. You dont get paid inbetween calls to me thats working so you have to put a lot of hours in to get eight hours pay. All they seem bothered about is themselves and raking the money in. I felt as though they were laughing at me. Most of the time your not allowed any time to get from house to house. Not to mention doubling up. I wont go on because i wouldnt know when to stop. They make it out to be really good to get the staff. Awful company. I feel sorry for the elderly being looked after they deserve more.
Friday 26th August 2016