Europcar Stockport

Deeja D
1 Star
My car had gone in for repair and RAC sorted a car out for me from Europe car, the car was delivered to me and everything was okay (besides all the scratches and scuffs on the car) checked the paperwork luckily it was all logged. When I returned my car I accidentally left my mums disabled badge in the glove compartment. I realised once I was home and called Europe car up and told them that I would collect the following day as I I couldn’t make it back straight away (live around 30 mins away from them) I was reassured that the items would be found when they apparently “clean” and “empty” the vehicles and would be left at lost property. Next day I was trying to get through to the garage as I was going to collect but kept getting through to customer services and they told me they had no direct number for the Stockport garage and he said your items should be there just go in to collect. I made my way in it was morning rush hour it took me 45 minutes to get in. When I got there they had no clue of the badge and the car was given to someone else!!! So the cars clearly aren’t being checked or cleaned properly before giving to someone else. So Now some random person was driving around with my mums badge which has her face and personal details all over. MAJOR BREACH OF GDPR. They told me they would ring the person who has the car and try to get it back for me and I should go home and wait for a call. A few hours later I had the call to say that they have gotten the badge back for me and to come and collect. I asked if they can deliver it as Iv already made a journey to collect it and that it was their mistake they had just sent it out with someone like that especially when I live 30 mins away from them. He said he would get it delivered as lots of drivers drive all around Manchester to drop off cars. Then I had a call back to say it can’t be delivered as they have to follow “strict” policies regarding lost items. Where was this policy when you sent my mums badge out with someone. I had no choice but to go and collect it again! I contacted the customer service team to place a formal complaint but all I had back was, “Our terms and conditions state that lost property is a customer's responsibility and Europcar accepts no liability for possession left in the vehicle”. I’m writing this to warn those reading the reviews on here, please believe the bad reviews and stay clear of this company. There’s a clear lack in management and training here save yourselves the time and hassle and use other more reputable car hire companies!
Thursday 12th May 2022

Matthew Clark
1 Star
The RAC damaged my car and it required body work and it'll be I'm the garage for several days, They sorted out a hire car free of charge, I just have to pay a fuel deposit... The car turned up with damage to 3/4 alloys, scratches all over the thing and a bump to the rear left passenger door, so I checked the paperwork and the paperwork states soiling to a seat and one scruffed alloy, there was one bit written in pen which had been badly scribbled out stating "Large scratch to rear left door" I've sent emails to the damage hotline, called them, logged it with them, but the woman who dealt with it was eager to get me off the phone whilst reporting the damage that the car had turned up with, unfortunately my car has been in for longer than expected so I'm stuck with this car for another week and I'm yet to see the outcome, whether they'll charge me for pre-existing damage to the car or not. I was told I'd meet someone when the car was dropped off, but I wasn't, otherwise I wouldn't have accepted the car in the state it was in, unless they took photo evidence Infront of me and sent it to the branch. The previous reviews are accurate, don't trust them.
Wednesday 4th May 2022

Tony Williams
1 Star
These people are Scammers they took money out of my account after the rental ended and that was after the car was given back on the agreed day and with the correct fuel. Also spoke to the manager who agreed collection on the day. I phoned customer services totally denying everything even though I have proof?? Do not deal with these people and don't hire a car or give your details to them!
Wednesday 12th January 2022

Despatcher47
1 Star
Terrible. The car had damage on delivery, it had squeeky brakes and I felt like postman pat whilst driving it. Really disappointed.
Sunday 4th September 2022

Charles Veitch
5 Star
Easy and friendly pick up and drop off, great car upgrade prices and options Easy to get on motorway from their site too, which helps
Wednesday 25th May 2022