Flames

A stunning, glass-fronted hole-in-the-wall gas fireplace boasting incredible heating performance and high efficiency. The Collection Eden HE features enchanting, flickering flames operated by a state-of-the-art thermostatic remote control allowing you to maintain optimum room temperature. Well suited to standard room sizes, the VF1300 model from VisionFutura is packed full of the very latest technology. Ideal to build-in to a custom media wall setting, the Vision Futura VF1300 allows you to choose from 9 flame effect and fuel bed colour options using the fires remote control. WOW! The Arteon 1500 is the largest model in the range and is guaranteed to create a spectacular centerpiece within any interior setting. Boasting the very latest Pryzm 5D flame technology for the ultimate in realism, you can install this fantastic fire as a 1, 2 or 3 sided fireplace. An wonderful choice for larger rooms or those looking to create the maximum visual impact, the VF1800 is the widest model in Vision Futura's range of highly advanced electric fireplaces. This panoramic feature fireplace boasts a spectacular colour changeable flame operated by remote control. The breathtaking i1500e Deep electric fire from Charlton & Jenrick boasts an incredible LED flame which rises above a highly authentic log effect fuel bed. A popular size for media wall installations, the cutting-edge i1500e Deep can be further enhaced with optional LED strip mood lighting. The UK's Premier online showroom offering the largest range of leading brand Fireplaces, Wood Burning Stoves, Gas Fires and Electric Fires. We have combined our vast experience within the fireplace industry and extensive product knowledge to bring you the best selection of designs from the best known manufacturers - all available with fast, free delivery direct to your door throughout Mainland UK. We also have a fabulous showroom in Manchester displaying a selection of exclusive Fireplaces, Stoves and Fires and welcome you visiting us. No matter what type of property you live in, we can offer friendly, impartial advice on helping you find the ideal gas fire, electric fire or a beautiful, wood burning stove. Our magnificent selection in both classical and contemporary designs cater for all tastes & budgets and include FREE delivery throughout Mainland UK! More details » Ensuring you choose the right product to suit your individual circumstances can be a daunting task. We welcome you getting in touch with us for both pre-sale or after-sale queries. You wont get an impersonal call centre, or a pushy salesperson - just honest, helpful and impartial advice in a friendly manner. Get in touch » The Flames team have extensive knowledge in all aspects of the fireplace industry. This includes sales, manufacturing and installation. Please don't hesitate to contact us if you need any advice, have any item or delivery questions, or for any other assistance. You're also welcome to place an order by phone if you prefer. We're also here also if you need assistance or advice when goods have been received. Contact Us » As official suppliers for all the products we sell, you can relax in the knowledge that any fire, fireplace or stove you purchase from us is supplied with a manufacturers warranty and the technical advice of our Gas Safe and HETAS registered advisors if needed. We are always happy to help! More details » The quality of our products and service is superior. We supply the best loved brands and bring you a unparalleled selection of products to choose from. Due to our huge buying power, we then make them affordable. Whilst many of the items we sell are heavily discounted, we never compromise on service. More details » In addition to our superior service, free delivery and expert knowledge, every single product we sell is backed by our unconditional, no-quibble guarantee. We are confident you'll be absolutely delighted with our products, but if for any reason at all you're not 100% satisfied, simply return the item back to us within 7 days and we'll happily refund your money without delay. More details »

John The gas
5 Star
Called at flames on Monday to order a gas fire .Ben the sales assistant was excellent he sorted our order out and said he would phone us when the fire was delivered to there warehouse. 3 days later he phoned us to say the fire was there . When we went to collect the fire Ben took the fire out of the box to check everything was OK .before we took it away .Thanks for the great service would definitely recommend flames
Saturday 15th October 2022

april rendle
1 Star
Sales team were good. I received a call to arrange delivery. However, aftercare is shocking and I wouldn’t use this company again or recommend them. I spent £450 on an electric fire. The performance of the fire was poor so I queried a fault. The supplier said it was fine so I requested a refund. I had to pay £24 for a return. I was also requested to send a picture of evidence of the fires condition and all original packaging. Luckily I’d kept the delivery brown box! I was then told to remove the parcel tape I’d used to repackage and use clear tape, otherwise my refund wouldn’t be accepted. After the return was accepted, I waited 10 days for confirmation they’d received the item back, and after no response I emailed. It was then a further 5 days before my refund was issued. Flames had to liase with their supplier before I would be helped. I honestly feel that if I hadnt kept all original packaging immaculate (Inc the delivery box) then I wouldn’t have received a refund. I’d not recommend this company at all as I feel the reason this item had to be returned in such prestine packaging with clear tape is because it will be sent out again to another customer, when my reason for return is because I feel the item might have been faulty. I have purchased another elsewhere now and the performance has been much better.
Sunday 9th October 2022

Charlotte Chadwick
5 Star
Can’t rate them highly enough - we had organised to have a log burner fitted through a company who advertised on Facebook and did the whole job installing the fireplace in a day. They turned up a week ago and wouldn’t do the job so I rang round and came across Flames - Kirsty came round within 2 days to take a look, did the survey we went to the shop Saturday and chose all our pieces and then the fitting was organised for today (5 days later) can’t thank Kirsty enough. The fitters Dermot and John were brilliant came today covered my entire house with dust sheets and constantly cleaned everything up and did a stunning job - highly recommended!! Well worth the extra money on the internet brigade.
Wednesday 16th March 2022

Christopher Scholes
4 Star
Whilst at work I seen this place and went in to have a look around. The staff are very happy to show you around and answer any questions you may have. They are helpful, they will show you the different types of Fires they have. If your a Veteran or Blue light holder don’t be afraid to ask for discount they may knock a little off. After I chose the Fire I wanted I waited for a phone call from the customer service to confirm a survey Date and Time. They turned up for the Survey on time after inspecting the Fireplace. All I need to do now is sit back and wait for the installation date agreed. Will add more and photos when the fire is installed.
Monday 20th December 2021

Steve Walsh
5 Star
Bought my Burley Hollywell after researching online. I had a few questions about delivery timescales as others were quoting long lead times so called to confirm. Sharon was amazing and checked with Burley , did the sale over the phone. had a call less than 4 days later to arrange delivery. Hotprice are part of same group so you might see their number pop up on your phone screen rather than Flames. spoke to a great guy who checked with warehouse and confirmed delivery on 8th March. sadly the courier let Flames down and changed delivery to 9th. Not Flames fault though and Sharon did follow up for me to ensure they would deliver early so i would only be late for work rather than have to take a day off again. Top marks for customer service Highly recommend , and its good to pick the phone up and have a chat with the team there.
Wednesday 9th March 2022