Hurst Hall

Ciara McKeown
1 Star
This ‘care’ home left us distressed and gobsmacked at the lack of ethics and empathy they showed towards our family member that had been living in the home for the past 3 years. The home rang the resident’s daughter only once and left a message with no urgency to inform her that her mum had been sent to hospital. She was away on holiday so picked up the message when she returned home, a week later. No one else in the family was contacted, even though the home had 2 other numbers on file that they could have tried and have previously used to get in touch with us. They sent her to hospital with a “stroke” which medical staff confirmed wasn’t evident. They then proceeded to refuse her back to the home on the grounds that she wasn’t fit to go back and would need nursing care after an assessment from the manager and a carer, not a medical professional. The doctors and nurses at the hospital declared her well enough to return to the home after their medical assessment and receive the same level of residential care she had previously been given. The care team moved goal posts repeatedly, starting with the excuse she couldn’t feed herself. She then fed herself and they said she couldn’t sit up in a chair, she then sat up in a chair and they came up with various other invalid reasons with no supportive evidence. This went on for 5 weeks, another excuse after another. We had meetings with social care and they couldn’t understand why this home wasn’t letting a paying resident back from hospital. It was costing the NHS money for unnecessarily caring for a person who didn’t need to be in hospital whilst Hurst Hall was receiving the full money they would have got if the resident was still at the home. Frustrated and angry we decided we would send our family member to a CARE home that wanted her, she was quickly accepted and settled in the home in a couple of days. Homes like Hurst Hall should not be allowed to get away with cherry picking their residents so that they have an easier work load. A social care worker we spoke to told us Hurst Hall have 12 empty rooms. If you want your family to go to a care home that cares and doesn’t cherry pick residents, DO NOT SEND THEM HERE.
Thursday 27th December 2018

colin newton
5 Star
excellent friendly staff who make a difference to the lives of some of our more vulnerable older members of society
Wednesday 6th September 2017

bazer1973c2
4 Star

Tuesday 27th February 2018

Nicola Hunt
5 Star

Sunday 24th January 2016