Indlu Estate Agents

Tom Mitchell
1 Star
This company now appear to trade under the names "Portfolio8" and "Pure Investor". Indlu were responsible for the management of a rental property rented through them between March 2021 and May 2022. Indlu seem to operate from a number of locations in Greater Manchester and London using a number of different addresses and telephone numbers. Throughout the tenancy, Indlu made multiple errors in relation to its management from the outset and beginning before the lease was agreed. This ranged from small errors such as name and address miskeys throughout correspondence, leading to communication being issued to the wrong parties at the wrong time, to serious errors in relation to the special conditions and clauses contained within the tenancy agreement drawn up by Indlu. For example, the property in question had not been registered with the Valuation Office Agency, meaning that it was impossible for the local authority to provide services to the property or for the tenant to pay Council Tax. The same can be said for other essential utilities such as water supply & postal services despite their tenancy agreement stipulating that the tenant be liable for the cost of these. In addition, it is expected that during the tenancy, tenants raise issues in relation to the property via an online portal. However, this is only for a select type of issue, while others are to be communicated via email or phone. Irrespective of the communication method one chooses, the correspondence is not responded to or addressed professionally, or it is derailed as the "wrong" method was used. If, by a wing and a prayer, you do have your call returned; the blame will be placed on one of their 3rd parties, of which they use many and also struggle to manage internally. Indlu had not been in touch with me since 10 February 2022, so I had no choice but to raise my concerns with The Property Ombudsman. In July 2022, my complaint was fully upheld and Indlu were found to have breached multiple clauses in TPO Code of Practice for Residential Letting Agents. A substantial compensation payment was awarded to me. Once again, Indlu drew the process out for as long as possible and did not provide payment until the last day prior to their membership being in breach. On 31 August 2022, the fiasco concluded.
Wednesday 31st August 2022

Sarah Foley
5 Star
My husband and I decided it was the right time to sell our house after being very indecisive. We booked a valuation with Indlu for a few days later. Alex came to our house and was very friendly and professional, he spent time explaining everything to us and was very clear. This was really important for us as we have never sold a house before and quite frankly is a really scary time. Once we agreed we would sell, we arranged a day for the pictures to be taken again only a few days later. Alex took some great shots of our house which really did show it off to it's true potential. Our house went on the market that very same day, the viewings came flooding in and within one week we had sold our house. We wanted to do the viewings ourself which we found to run really smoothly. Donna is very friendly and efficient, always very quick to get back to us when we have needed information. I'm sure she is just as good behind the scenes making sure the rest of it goes to plan. I would absolutely recommend this company to anybody. Thank you
Tuesday 20th October 2020

TimTim Wong
5 Star
Simon has been responsible, professional with quality service. I like the fact that he follows things through with conscientiousness. In addition, he is always on top of outstanding matters which shows that he is very reliable and organised. It is a great comfort for me as an international investor. He has also provided lots of relevant inputs from his local and market knowledge, which help maximising client’s benefits. I will definitely recommend his service.
Friday 30th April 2021

Jen Perks
5 Star
So far so good! After a bad experience selling with another agent indlu have been sensitive to our need for communication, and have contacted us and always returned calls. Alex has been great! We are currently under offer after 2 weeks on the market with indlu and we hope the service during progression remains as high. Thanks indlu Jenny and phil
Thursday 22nd October 2020

Simon Rigby
5 Star
I owned an apartment in St Georges Island in Manchester and had been advertising my property through another agent for three months. After changing to work with Simon and Mark at Inglu, I noticed how amazing the level of service was (even the photos were a step above) and I had 5 1st viewings in the first week of advertising. They were very informative and always there to answer questions throughout the process, whilst also being cheaper than the more traditional estate agents. Would highly recommend!!!
Friday 11th January 2019