Quay Apartments

Please bring valid identification, along with the credit/debit card used to make the booking. Please note that check-in will not be allowed unless these are provided at the time of check-in.

Please be aware that the hotel does not accept cash.

The apartments are strictly non-smoking. Parties, loud music, or excessive noise will not be tolerated. Guests behaving irresponsibly will be asked to leave immediately by the onsite security staff. Group bookings are not permitted.

A group booking is defined as booking 2 or more apartments being booked by the same group of guests. Please note that this property does not accept local bookings.

Rooms with lake/water views are subject to availability and are not guaranteed.

Please note that apartments with balconies are subject to availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Quay Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 07:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

A damage deposit of £200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

LEO LION 34
5 Star
i have seen your website and i was shoked that 4star restorant have this kind of website. It is not good for your sutomers and overall hotel you can loss a lot of your customers by this your website need to be smooth and stylish and i can do it for you and i can garentie you that if you will do it you will get a lot of customers
Friday 31st May 2024

Kayden Williams
1 Star
Ordered this threw Booking .com I Paid 200 pound for one night stay i get there to try go to my room at half 8 there is no one down there to speak to i tried to phone them there phone is fake number when I tried to get my refund back after they robbed 200 pounds they denied said I didn’t turn up but I have pictures of me inside the building and they have me on cctv running round the building Asking people who lives there who to talk to and they told me u can’t book apartments threw Booking .com so avoid this place at all Cost because they will literally rob u for ur money and try make out u wasn’t there
Wednesday 8th May 2024

Joshee Plays
1 Star
We booked to stay in one of the apartments in endeavour way through booking.com on arrival we found the parking had not been booked. The security door to the blocked had been kicked in and once in the apartment, the cleanliness was poor. Offered a refund by the vendor and an apology to allow my family and I to book elsewhere however they then reneged on that. This also meant I was unable to give a fair review on booking.com. Best avoid
Tuesday 15th March 2022

Keith
3 Star
Bit disappointed with the cleaning standards of the apartment, floor was a bit grubby,and the cushions of the sofa hadn't been removed to clean underneath. The underground car park was leaking rain water and wearing a pair of shoes was not good to walk through puddles to get to and from the car. Paying £14 per day just to park in a swimming pool, not good . Gymnasium not open, facilities closed , paying top dollar for luxury and not receiving it .... Wasnt too good. Bed kept moving as I made love. Views were superb though. NO INTERNET EITHER ! was "apparently down"
Tuesday 7th December 2021

Mr Rafique
1 Star
Horrible experience, unprofessional and inattentive. I would never book this place again or recommend this place to anyone. If you are still going to book this place after my review below PLEASE read the T&C's carefully to avoid nasty surprises. Made a fully paid booking of the place as I had multiple work meetings. The booking was made 4 days in advance of my arrival and 2 hours before my check-in when I was on my way tot he place I get a call to inform me that the booking had been cancelled. The reason being that the address I had entered in my details while booking was a Manchester address and the hotel did not allow local bookings. I spoke with the manager and explained that I used to live in Manchester and now live out of the city due to my work the address entered was my mothers address as when making the booking I was staying at hers. Due to the timing of my meetings I had made the booking and that I had multiple emails exchanged between me and the keepers of the apartment to request a late check-out and other things. However between all that communication no one had realised that my address was Manchester registered and now 2 hours before my check out are cancelling my booking. Apparently according to the manager its in the T&C's and that I should have read them. So I gave them the benefit of the doubt and admitted my fault of not reading the conditions but then if that's the case why does the website let local residents who enter Manchester address pay for a booking, just so that they can be disappointed at the last minute. I requested that my fault was not reading the conditions but the team should have picked up on this in the 4 days they had from the point I made the booking and if they haven't then its partially the apartments fault too and so that they should let me keep my booking this time around only as I have paid in full. I mentioned that cancelling my booking means they will be left with an empty room as in 2 hours doubt they could get another booking so why not let me stay but according to the manager it was a strict policy and they cancelled my booking even though the mange admitted their fault too for not picking up on this detail.
Thursday 14th November 2019