The Crown & Cushion

Land lady and staff are really pushy and treat some customers unfairly, we were in there on Wednesday 29th December. We were playing pool after watching city. No one was inebriated etc. We frequented here prior to lockdown on a Friday evening and it was always cliquey but I think things have definately took a turn following lockdowns. We went to the bar at 11.55 pm to order a round of 5 drinks to be told that they had stopped serving and then laughed at for "not knowing”. No last orders call nothing. Despite them turning us down for more drinks which I agree is their choice to make and we didn't make a fuss etc they served others very openly. What we object to is not being advised to be given an opportunity to purchase final drinks and them being blatantly and overtly nepotistic and also mocking us. I live locally and we often tour the pole, won't be paying them another visit any time soon. Plenty of good pubs round there that deserve our business.

Quick Facts About The Crown & Cushion

The Crown & Cushion place has a number of strengths based on the comments provided. Firstly, it is described as a nice, cosy old pub with a great atmosphere. This suggests that the establishment has a comfortable and inviting ambience that many patrons enjoy. The presence of DJ Les who plays great music adds to the positive atmosphere and entertainment value of the pub.

Furthermore, the friendly welcome on entry is mentioned as a nice touch. This indicates that the staff at The Crown & Cushion are attentive and make an effort to make patrons feel welcome. Good service is also mentioned, with one comment noting that the bar staff kept everyone fed and watered, showing that the service is efficient and satisfactory.

Another strength mentioned is the availability of decent pints of San Miguel and Guinness. This suggests that the pub offers a good selection of drinks, including popular and well-liked options. Additionally, it is noted that The Crown & Cushion is a good place to watch sports, which is a positive attribute for sports enthusiasts who enjoy watching games in a lively and social setting.

The atmosphere of the pub is consistently praised in the comments, with words like "great" and "amazing" being used to describe it. This suggests that The Crown & Cushion has managed to create an enjoyable and vibrant ambiance that attracts and pleases a diverse range of customers. The presence of friendly regulars, as mentioned in one comment, contributes to the welcoming and inclusive atmosphere of the pub.

However, there are also some weaknesses mentioned in the comments. One customer complains about the landlady and staff being pushy and treating some customers unfairly. They specifically mention an incident where they were denied service without being informed of last orders and were mocked by the staff. This suggests that there may be an issue with the customer service and professionalism of the staff at The Crown & Cushion. This negative experience has led the customer to declare that they will not be visiting the pub again.

Additionally, another comment mentions that the pub was always cliquey prior to lockdown, but this issue seems to have worsened following the lockdowns. This suggests that there may be a sense of exclusivity or favoritism within the pub that makes certain customers feel unwelcome or excluded. This is a potential weakness as it may deter new customers from visiting or lead to a negative experience for those who do visit.

In conclusion, The Crown & Cushion place has strengths in terms of its inviting and cosy atmosphere, friendly welcome on entry, good selection of drinks, and positive entertainment value. However, there are weaknesses in terms of pushy and unfair treatment by the staff and a potential issue with cliquiness and favoritism. Overall, it is important for the pub to address these weaknesses in order to ensure a positive and inclusive experience for all customers.