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Virgin Active

Name: Virgin Active
Address: The Quays, M50 3AH, England
Telephone: 0161 250 7772

Health Clubs

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Website | 0161 250 7772
Unit F31, The Lowry Outlet Mall, The Quays, Salford M50 3AH, UK

Opening Hours:
Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Area Served:
Within 4 miles (6.4km) of Unit F31 Lowry Outlet Mall, The Quays, Salford M50 3AH, UK
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mon: 06:00-22:00 tue: 06:00-22:00 wed: 06:00-22:00 thu: 06:00-22:00 fri: 06:00-21:00 sat: 08:00-20:00 sun: 08:00-20:00 Swimming More More Spa More More Grid Floor More More Cycle Studio More More Gym Floor More More Studios More More

Google Rating: 3.9 out of 5 stars (262 total ratings)

Daniel Lau
5 Star
The gym is fantastic, with an equally fantastic staff. I am always greeted with a smile upon arrival, creating a calm and relaxing atmosphere. The staff are super friendly, making every visit enjoyable.
Saturday 18th May 2024

Ben Donovan
5 Star
Brilliant gym , fantastic location. Great size so can always train no matter how busy . The atmosphere and people are top
Friday 19th January 2024

Erkin Hassan
4 Star
Great gym. Friendly staff too. They just need to upgrade their equipment slightly. More cables and better options.
Thursday 18th January 2024

فاطمة المطردي
1 Star
"average wait time is 3 minutes" and "Don't sweat we'll be with you soon" and I am still hanging there for 30 minutes NOW?? Is it company policy to make customers wait an unreasonable amount of time when they wish to cancel their membership? I cannot afford to spend another hour waiting on hold. If you are unable to answer my call, I am submitting this message as my notification of cancelling my contract, which will be effective 30 days from now. My id is 452p88919 *Edit: Finally they picked up my call after waiting for 30 minutes and they said they will send a confirmation email soon (not received yet), if I have not received the email this is on you!
Tuesday 30th April 2024

THE TRENDY MOI
1 Star
I’m deeply disappointed to report that my experience at Virgin Active has been overwhelmingly negative. The staff, to begin with, are some of the most unfriendly people I’ve encountered in a customer service environment. Their lack of warmth and approachability makes every visit uncomfortable and unwelcoming. Adding insult to injury, the state of the gym facilities is appalling. The equipment is often dirty or in a state of disrepair, making it clear that regular maintenance isn’t a priority. The locker rooms are a whole other story - consistently filthy, with a noticeable lack of basic hygiene standards. It’s shocking that a gym of this reputation would allow their facilities to degrade to such an extent. I joined Virgin Active expecting a premium gym experience, but the reality is far from it. The staff’s attitude makes me feel like an unwelcome intruder rather than a valued member, and the unhygienic conditions are a health hazard. It’s a shame to see a gym with such potential fall so short on basic aspects of customer experience and cleanliness. I urge potential members to think twice before joining. Unless Virgin Active addresses these serious issues, I cannot recommend this gym to anyone.
Monday 15th January 2024